MILL FARM HOLIDAY COTTAGES
Terms and Conditions of Booking
Filey View Cottage & Flamborough View Cottage
Mill Farm, Filey, North Yorkshire, YO14 0HH

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Please read these terms and conditions carefully before making a booking. If you have any questions or require clarification, please contact us before booking.

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1. Availability and Prices

Our availability calendars and advertised prices are kept as accurate and up to date as reasonably possible.

As our cottages are advertised through several booking websites, availability cannot be guaranteed until we have confirmed your booking.

Prices vary according to the season, demand and length of stay. We reserve the right to correct pricing errors and amend advertised rates before a booking has been confirmed.

Once a booking has been confirmed, the agreed accommodation price will not be increased.

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2. Bookings and Payments

A deposit of 25% of the total accommodation cost is required to secure a booking.

Where the arrival date is within six weeks of booking, payment in full is required.

Unless otherwise agreed, the required deposit or full payment must be received within two days of our provisional booking confirmation. We reserve the right to release the requested dates if payment has not been received within this period.

The balance of the holiday cost must be paid no later than six weeks before arrival.

Payments should be made by bank transfer unless otherwise agreed.

Your booking becomes binding only when we have received the required payment and issued written confirmation by email.

We reserve the right to decline a booking enquiry before confirmation.

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3. Security Deposits and Damages

We may request a refundable security deposit before confirming a booking. The amount and payment arrangements will be advised in advance.

The security deposit will be returned following departure, subject to deductions for damage, breakages, missing items or additional cleaning reasonably attributable to your stay.

We will explain and provide reasonable supporting details for any deductions made.

Where costs exceed the security deposit, we reserve the right to recover reasonable additional costs from the person making the booking.

Normal wear and tear will not be charged for.

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4. Cancellation by Guests

If you need to cancel your booking, please notify us by email as soon as possible.

We will acknowledge the cancellation and make reasonable efforts to re-let the cottage.

Cancellations more than six weeks before arrival

We will normally retain the 25% deposit, provided this represents a reasonable and proportionate cancellation charge having regard to the losses arising from the cancellation.

If the reasonable cancellation charge is less than the deposit paid, the difference will be refunded.

Cancellations within six weeks of arrival

The full accommodation cost may be payable, subject to our duty to take reasonable steps to reduce our losses and to account for any replacement booking.

Where the cottage is re-let

We will take account of any income received from a replacement booking when calculating the cancellation charge.

Any refund will reflect the amount recovered, any difference in rental income and reasonable, evidenced costs arising from the cancellation.

We will not retain more than our reasonable net loss.

We strongly recommend that guests take out suitable holiday cancellation insurance to cover illness, emergencies, travel disruption and other unforeseen circumstances.

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5. Cancellation by the Owners

In exceptional circumstances, we may need to cancel a booking if the accommodation becomes unavailable, unsafe or unsuitable for occupation.

If we cancel your booking for reasons outside your control, we will refund the accommodation payments received for the stay or the affected part of the stay.

Where a material problem prevents you from continuing your holiday, an appropriate refund or other remedy will be considered based on the circumstances and applicable consumer law.

We will not ordinarily arrange alternative accommodation or reimburse unrelated travel and entertainment expenses, except where required by law.

Nothing in these terms excludes or restricts your statutory rights or any liability that cannot legally be excluded.

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6. Arrival and Departure

Accommodation is available from 4.00 pm on the day of arrival.

Guests must vacate the accommodation by 10.00 am on the day of departure.

Please do not arrive earlier or depart later without prior agreement, as additional time is required for cleaning and preparing the cottages.

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7. Occupancy and Visitors

Both cottages accommodate a maximum of four overnight guests.

The number of guests, including children, must not exceed the maximum occupancy.

Only guests named and agreed at the time of booking may stay overnight.

Any changes to the guest party must be agreed with us in advance. Additional charges may apply where an agreed change results in additional occupancy or use of facilities.

Daytime visitors are permitted within reasonable limits. More than four visitors require prior permission, and all visitors must leave by 9.00 pm unless otherwise agreed.

The accommodation is provided for holiday purposes only and must not be used for parties or events without written permission.

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8. Pets and Animals

Pets and other animals are not permitted without our written agreement before arrival.

Permission, where granted, may be subject to additional conditions.

Assistance animals will be accommodated in accordance with applicable law.

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9. Cleaning and Condition of the Property

All accommodation must be left in a clean and tidy condition.

Please wash and put away used crockery and kitchen equipment, dispose of rubbish appropriately and leave the accommodation in a reasonable condition.

Where additional cleaning is required beyond normal changeover cleaning, we may charge £20 per hour for the reasonable additional time needed.

Any additional cleaning charge will be explained and supported by appropriate details.

Guests are responsible for damage caused by themselves or members of their party, excluding fair wear and tear.

Please report any damage or breakages as soon as possible.

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10. Smoking

Both cottages are strictly non-smoking.

Smoking and vaping are not permitted inside the accommodation.

Guests must dispose of smoking materials safely and responsibly outside the cottages.

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11. Noise and Consideration for Others

Please respect neighbouring properties and other guests.

Noise should be kept to a minimum, particularly after 10.30 pm.

We do not permit parties, excessive noise or behaviour likely to cause unreasonable disturbance.

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12. Children and Safety

Children must be appropriately supervised by a responsible adult.

Guests should take reasonable care when using the cottages, gardens, driveways and outdoor facilities.

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13. Parking and Vehicles

Parking is provided for guests staying at Mill Farm Holiday Cottages.

All vehicles must be driven carefully on the farm driveway and access road, with a maximum speed of 5 mph.

Vehicles must be parked in designated areas and must not obstruct access.

Vehicles are parked at the vehicle owner's risk.

Guests are responsible for securing their vehicles and removing valuables.

We do not accept responsibility for theft, loss or damage to vehicles or their contents except where caused by our negligence or where liability cannot lawfully be excluded.

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14. Electric Vehicle Charging

Charging electric vehicles from the cott

ages' standard domestic electrical sockets is not permitted.

This includes the use of extension leads or portable charging equipment connected to ordinary household sockets.

This restriction is necessary for electrical safety and to avoid overloading the property's electrical installation.

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15. Wi-Fi and Services

Complimentary Wi-Fi is provided for guests' convenience.

Although we aim to maintain a reliable connection, internet availability and speed cannot be guaranteed.

Guests should not rely on the Wi-Fi connection for essential business, medical or emergency communications.

Temporary interruptions to utilities or services will be addressed as reasonably practicable.

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16. Bed Linen and Towels

Bed linen is provided.

Guests should bring their own towels, which are not included in the accommodation price.

17. Maintenance and Access

We may need access to the accommodation to carry out essential maintenance or repairs.

Except in an emergency, we will endeavour to provide reasonable notice and arrange access at a convenient time.

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18. Property Descriptions

We aim to ensure that our website descriptions, photographs and information accurately represent the cottages.

Minor changes to furniture, decoration, furnishings or equipment may occur as part of routine maintenance and improvements.

We will notify guests of material changes that may significantly affect their stay where reasonably possible.

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19. Personal Belongings and Liability

Guests are responsible for taking reasonable care of their personal belongings and vehicles.

We recommend that guests obtain appropriate travel insurance.

We are not responsible for loss or damage arising from circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.

Your statutory consumer rights remain unaffected.

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20. Serious Breaches of These Terms

We reserve the right to take reasonable action where guests seriously breach these conditions, including where there is significant damage, serious disturbance, unsafe behaviour or unauthorised occupancy.

In serious cases, we may require guests to leave the accommodation, subject to applicable law.

Any refund or additional charge will be determined fairly, taking account of the circumstances and losses incurred.

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21. Bookings Through Third-Party Websites

Bookings made through Airbnb or other third-party booking platforms are also subject to the applicable platform's booking, payment and cancellation arrangements.

These Mill Farm property rules apply where they have been communicated to guests before booking and are consistent with applicable law and the third-party agreement.

Where terms conflict, the applicable third-party contractual arrangements and legal requirements will take precedence.

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22. Contact and Governing Law

If you have any questions, concerns or complaints relating to your stay, please contact us as soon as possible so that we have an opportunity to resolve the matter.

These terms are governed by the laws of England and Wales, without affecting any mandatory consumer rights that may apply.

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Mill Farm Holiday Cottages
Filey, North Yorkshire
YO14 0HH

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These terms apply to direct bookings accepted after publication. Bookings already confirmed remain subject to the terms agreed when they were made, unless changes are mutually agreed.

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Last updated: 28 October 2026